Frequently Asked Questions

Frequently Asked Questions2020-09-03T16:27:56-07:00
Is the City administering coronavirus tests?2020-03-25T16:15:57-07:00

No, the City is not administering coronavirus tests. Please visit the Los Angeles County Department of Public Health for more information about testing.

[Updated 3/20/2020 9:00PM]

Does the City have information on specific coronavirus cases in city limits?2020-03-25T16:15:43-07:00

No. Due to Health Insurance Portability and Accountability Act (HIPAA) compliance, the City does not have access to resident information about coronavirus. For up-to-date information about COVID-19 cases in the area, please visit the Los Angeles County Department of Public Health website.

[Updated 3/20/2020 9:00PM]

Does the City determine whether schools are open or closed?2020-08-20T10:38:00-07:00

No. The City coordinates closely with schools, but the decision to open or close (or how to operate) ultimately comes from the district.

[Updated 8/20/2020 10:30AM]

Does the city have a health department?2020-03-25T16:15:05-07:00

No, the City (like most other municipalities) has no healthcare agency. With very few exceptions, these services are provided county-wide by the Los Angeles County Department of Public Health.

[Updated 3/20/2020 9:00PM]

What is still open?2020-09-03T16:31:15-07:00

According to the most recent orders and guidelines from LA County, facilities such as outdoor dining areas and parks are currently allowed to be open.

On September 2, LA County announced that hair salons and barbershops may offer indoor services at 25% occupancy provided they are in full compliance with the Health Officer’s protocols. All other current restrictions remain unchanged at this time.

Based upon a revised health officer order that LA County announced July 13, additional indoor operations must be closed, including gyms and fitness centers, places of worship, indoor protests, nail salons, massage parlors, tattoo parlors, and malls. These closures are in addition to the following types of facilities already required to be closed:  indoor dining, movie theaters, bars, zoos, museums, concerts and beaches.

LA County’s public health orders require individuals to practice physical distancing at all times while out in public and to wear a face covering when in contact with others. They also encourage people to continue to remain in their residences whenever practicable.

[Updated 9/3/2020 4:15 PM]

What is closed?2020-09-03T16:31:46-07:00

According to the most recent orders and guidelines from LA County, facilities such as outdoor dining areas and parks are currently allowed to be open.

On September 2, LA County announced that hair salons and barbershops may offer indoor services at 25% occupancy provided they are in full compliance with the Health Officer’s protocols. All other current restrictions remain unchanged at this time.

Based upon a revised health officer order that LA County announced July 13, additional indoor operations must be closed, including gyms and fitness centers, places of worship, indoor protests, nail salons, massage parlors, tattoo parlors, and malls. These closures are in addition to the following types of facilities already required to be closed:  indoor dining, movie theaters, bars, zoos, museums, concerts and beaches.

LA County’s public health orders require individuals to practice physical distancing at all times while out in public and to wear a face covering when in contact with others. They also encourage people to continue to remain in their residences whenever practicable.

[Updated 9/3/2020 4:15 PM]

Is this mandatory or just guidance?2020-03-25T16:13:40-07:00

This is a mandatory legal Order issued under the authority of California law. You are required to comply, and it is considered a misdemeanor crime not to follow the order (but the intent is not for anyone to get in trouble).

It is critical for everyone to follow the Order to prevent the spread of COVID-19 and protect themselves, their loved ones, friends, neighbors and the entire community.

[Updated 3/20/2020 9:00PM]

What if I need to get healthcare from my medical provider or get my prescription filled?2020-03-25T16:13:28-07:00

Yes, you can still address your health needs. Contact your health care provider to see if they are providing regular services, as some may be postponed or canceled. If you are feeling sick, please first call your doctor, a nurse hotline, or an urgent care center.

Drug stores and other medical supply stores are allowed to operate. When possible, you should have the drug store deliver your prescription medicine to your home.

Do not go to the emergency room of a hospital or call 9-1-1 unless you are having an actual emergency.

[Updated 3/20/2020 9:00PM]

Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?2020-03-25T16:12:56-07:00

Yes. Be sure that you protect them and you by following social distancing guidelines such as washing hands before and after, using hand sanitizer, maintaining at least six feet of distance when possible, and coughing or sneezing into a tissue.

[Updated 3/20/2020 9:00PM]

Can I still order and get deliveries from online stores?2020-03-25T16:12:30-07:00

Yes. The mail and other delivery services to your home can continue to function, as can food delivery services.

[Updated 3/20/2020 9:00PM]

Can I use ride share, a taxi or public transportation?2020-03-25T16:12:19-07:00

Yes, but only for essential travel.

Public transit will continue to operate on a limited basis. When using public transport or ride share services, you should maintain at least six feet (or two to three steps away) from others.

[Updated 3/20/2020 9:00PM]

Should I stock up on food, necessities like toilet paper, and on medicines?2020-03-25T16:12:05-07:00

No. You will continue to be able to purchase these items whenever you need them, as stores selling necessary items like grocery stores, pharmacies and hardware stores will remain open. Continue to buy normal quantities of these items of the same schedule you normally do. This will ensure there is enough for everyone.

[Updated 3/20/2020 9:00PM]