Frequently Asked Questions

Frequently Asked Questions2020-09-03T16:27:56-07:00
Is the City administering coronavirus tests?2020-03-25T16:15:57-07:00

No, the City is not administering coronavirus tests. Please visit the Los Angeles County Department of Public Health for more information about testing.

[Updated 3/20/2020 9:00PM]

Does the City have information on specific coronavirus cases in city limits?2020-03-25T16:15:43-07:00

No. Due to Health Insurance Portability and Accountability Act (HIPAA) compliance, the City does not have access to resident information about coronavirus. For up-to-date information about COVID-19 cases in the area, please visit the Los Angeles County Department of Public Health website.

[Updated 3/20/2020 9:00PM]

Does the City determine whether schools are open or closed?2020-08-20T10:38:00-07:00

No. The City coordinates closely with schools, but the decision to open or close (or how to operate) ultimately comes from the district.

[Updated 8/20/2020 10:30AM]

Does the city have a health department?2020-03-25T16:15:05-07:00

No, the City (like most other municipalities) has no healthcare agency. With very few exceptions, these services are provided county-wide by the Los Angeles County Department of Public Health.

[Updated 3/20/2020 9:00PM]

What is still open?2020-11-30T08:00:50-08:00

The most recent orders and guidelines from LA County, below, outline what is currently open and closed.

On November 22, LA County announced a modified Health Officer Order to restrict dining at restaurants, breweries, wineries and bars. As of Wednesday November 25 at 10 p.m., when the order takes effect, restaurants, breweries, wineries and bars will only be able to offer take-out, drive thru and delivery services.

On November 27, LA County announced additional safety modifications to curb the spread of COVID-19. The following measures are in effect as of November 30:

  • Occupancy limits at various businesses; all individuals at these sites are required to wear face coverings and keep at least 6 feet of distance:
    • Essential retail – 35% maximum occupancy
    • Non-essential retail (includes indoor malls) – 20% maximum occupancy
    • Personal care services – 20% maximum occupancy
    • Libraries – 20% maximum occupancy
    • Fitness centers operating outdoors – 50% maximum occupancy
    • Museums galleries, zoos, aquariums, botanical gardens operating outdoors – 50% maximum occupancy
    • Mini-golf, batting cages, go-kart racing operating outdoors – 50% maximum occupancy
    • Cardrooms – closed

For additional information, visit the LA County COVID-19 Newsroom.

[Updated 11/30/2020 8:00 AM]

What is closed?2020-11-30T08:01:16-08:00

The most recent orders and guidelines from LA County, below, outline what is currently open and closed.

On November 22, LA County announced a modified Health Officer Order to restrict dining at restaurants, breweries, wineries and bars. As of Wednesday November 25 at 10 p.m., when the order takes effect, restaurants, breweries, wineries and bars will only be able to offer take-out, drive thru and delivery services.

On November 27, LA County announced additional safety modifications to curb the spread of COVID-19. The following measures are in effect as of November 30:

  • Occupancy limits at various businesses; all individuals at these sites are required to wear face coverings and keep at least 6 feet of distance:
    • Essential retail – 35% maximum occupancy
    • Non-essential retail (includes indoor malls) – 20% maximum occupancy
    • Personal care services – 20% maximum occupancy
    • Libraries – 20% maximum occupancy
    • Fitness centers operating outdoors – 50% maximum occupancy
    • Museums galleries, zoos, aquariums, botanical gardens operating outdoors – 50% maximum occupancy
    • Mini-golf, batting cages, go-kart racing operating outdoors – 50% maximum occupancy
    • Cardrooms – closed

For additional information, visit the LA County COVID-19 Newsroom.

[Updated 11/30/2020 8:00 AM]

Is this mandatory or just guidance?2020-03-25T16:13:40-07:00

This is a mandatory legal Order issued under the authority of California law. You are required to comply, and it is considered a misdemeanor crime not to follow the order (but the intent is not for anyone to get in trouble).

It is critical for everyone to follow the Order to prevent the spread of COVID-19 and protect themselves, their loved ones, friends, neighbors and the entire community.

[Updated 3/20/2020 9:00PM]

What if I need to get healthcare from my medical provider or get my prescription filled?2020-03-25T16:13:28-07:00

Yes, you can still address your health needs. Contact your health care provider to see if they are providing regular services, as some may be postponed or canceled. If you are feeling sick, please first call your doctor, a nurse hotline, or an urgent care center.

Drug stores and other medical supply stores are allowed to operate. When possible, you should have the drug store deliver your prescription medicine to your home.

Do not go to the emergency room of a hospital or call 9-1-1 unless you are having an actual emergency.

[Updated 3/20/2020 9:00PM]

Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?2020-03-25T16:12:56-07:00

Yes. Be sure that you protect them and you by following social distancing guidelines such as washing hands before and after, using hand sanitizer, maintaining at least six feet of distance when possible, and coughing or sneezing into a tissue.

[Updated 3/20/2020 9:00PM]

Can I still order and get deliveries from online stores?2020-03-25T16:12:30-07:00

Yes. The mail and other delivery services to your home can continue to function, as can food delivery services.

[Updated 3/20/2020 9:00PM]

Can I use ride share, a taxi or public transportation?2020-03-25T16:12:19-07:00

Yes, but only for essential travel.

Public transit will continue to operate on a limited basis. When using public transport or ride share services, you should maintain at least six feet (or two to three steps away) from others.

[Updated 3/20/2020 9:00PM]

Should I stock up on food, necessities like toilet paper, and on medicines?2020-03-25T16:12:05-07:00

No. You will continue to be able to purchase these items whenever you need them, as stores selling necessary items like grocery stores, pharmacies and hardware stores will remain open. Continue to buy normal quantities of these items of the same schedule you normally do. This will ensure there is enough for everyone.

[Updated 3/20/2020 9:00PM]