Frequently Asked Questions

Frequently Asked Questions2020-09-03T16:27:56-07:00
Is the City administering coronavirus tests?2020-03-25T16:15:57-07:00

No, the City is not administering coronavirus tests. Please visit the Los Angeles County Department of Public Health for more information about testing.

[Updated 3/20/2020 9:00PM]

Does the City have information on specific coronavirus cases in city limits?2020-03-25T16:15:43-07:00

No. Due to Health Insurance Portability and Accountability Act (HIPAA) compliance, the City does not have access to resident information about coronavirus. For up-to-date information about COVID-19 cases in the area, please visit the Los Angeles County Department of Public Health website.

[Updated 3/20/2020 9:00PM]

Does the City determine whether schools are open or closed?2020-08-20T10:38:00-07:00

No. The City coordinates closely with schools, but the decision to open or close (or how to operate) ultimately comes from the district.

[Updated 8/20/2020 10:30AM]

Does the city have a health department?2020-03-25T16:15:05-07:00

No, the City (like most other municipalities) has no healthcare agency. With very few exceptions, these services are provided county-wide by the Los Angeles County Department of Public Health.

[Updated 3/20/2020 9:00PM]

What is still open?2021-04-02T12:32:42-07:00

According to a press release from LA County, the county has met the state’s threshold to reopen key sectors in line with the orange tier, allowing the following sectors to reopen their indoor operations on Monday, April 5 at 12:01 a.m.:

  • Museums, Zoos and Aquariums can open indoors at 50% capacity.
  • Gyms, Fitness Centers, Yoga and Dance Studios can operate indoors at 25% capacity and indoor pools can now re-open. Masks are always required unless swimming.
  • Youth and Adult Recreational Sports can apply to Public Health for approval for athletic events, tournaments or competitions that involve more than two teams or multiple individuals.
  • Movie Theaters can increase capacity to 50% or 200 people, whichever is less. Seats must be reserved, and each group must have 6 feet of distance from other groups in all directions. Eating is allowed in only designated areas or in your reserved seat.
  • Family Entertainment Centers can open indoors at 25% capacity for distanced activities, such as bowling or escape rooms. Masks remain required.
  • Grocery and Retail Stores can increase capacity to 75%, although Public Health strongly recommends grocery stores remain at 50% capacity until April 15 to allow as many grocery store workers as possible to get vaccinated.
  • Hair Salons, Barbershops and Personal Care Services can increase capacity to 75% with masks required, except for services where customers need to remove their masks. For services where customers must remove their face coverings, staff must wear a fitted N95 or a mask with a face shield.
  • Places of Worship can hold services indoors at 50% capacity.
  • Restaurants can increase capacity for indoor dining to 50% capacity or 200 people, whichever is less with continued safety modifications.
  • Bars that do not provide meals will be allowed to open outdoors with distancing, masking and infection control safety measures. Indoor operations are not permitted. Masks are required except when people are eating or drinking. There can be no counter seating and people can eat or drink only when they are seated. Tables must be 8 feet apart, with a maximum of 6 people from up to 3 different households. There can be no live entertainment, television is permitted, and hours of operations are from 11:30 a.m. until 10:00 p.m.
  • Breweries, Wineries, Distilleries that do not serve meals can remain open outdoors and can also open indoors at 25% capacity or 100 people, whichever is fewer. These establishments will follow the same public health directives as bars for their outdoor areas, however, there are additional requirements for indoor spaces: reservations are required for indoor seating, there is a maximum of 6 people per table and they must be from the same household, and there is no live entertainment or television viewing indoors.
  • Cardrooms can operate indoors at 25% capacity. There must be 8-feet of distancing between tables and masks are always required. Food and beverages remain banned from card tables.
  • Indoor Shopping Malls can increase capacity to 50% with common areas remaining closed; food courts can open at 25% capacity adhering to the restaurant guidance for indoor dining.
  • Institutes of Higher Education can re-open all permitted activities with required safety modifications except for residential housing which remains under current restrictions for the Spring semester.
  • Schools are permitted to re-open for in-person instruction for students in grades 7-12 adhering to all state and county directives.
  • Private gatherings can occur indoors with up to 3 separate households, with masking and distancing required at all times. People who are fully vaccinated can gather in small numbers indoors with other people who are fully vaccinated without required masking and distancing.

[Updated 4/2/2021]

What is closed?2021-04-02T12:33:09-07:00

According to a press release from LA County, the county has met the state’s threshold to reopen key sectors in line with the orange tier, allowing the following sectors to reopen their indoor operations on Monday, April 5 at 12:01 a.m.:

  • Museums, Zoos and Aquariums can open indoors at 50% capacity.
  • Gyms, Fitness Centers, Yoga and Dance Studios can operate indoors at 25% capacity and indoor pools can now re-open. Masks are always required unless swimming.
  • Youth and Adult Recreational Sports can apply to Public Health for approval for athletic events, tournaments or competitions that involve more than two teams or multiple individuals.
  • Movie Theaters can increase capacity to 50% or 200 people, whichever is less. Seats must be reserved, and each group must have 6 feet of distance from other groups in all directions. Eating is allowed in only designated areas or in your reserved seat.
  • Family Entertainment Centers can open indoors at 25% capacity for distanced activities, such as bowling or escape rooms. Masks remain required.
  • Grocery and Retail Stores can increase capacity to 75%, although Public Health strongly recommends grocery stores remain at 50% capacity until April 15 to allow as many grocery store workers as possible to get vaccinated.
  • Hair Salons, Barbershops and Personal Care Services can increase capacity to 75% with masks required, except for services where customers need to remove their masks. For services where customers must remove their face coverings, staff must wear a fitted N95 or a mask with a face shield.
  • Places of Worship can hold services indoors at 50% capacity.
  • Restaurants can increase capacity for indoor dining to 50% capacity or 200 people, whichever is less with continued safety modifications.
  • Bars that do not provide meals will be allowed to open outdoors with distancing, masking and infection control safety measures. Indoor operations are not permitted. Masks are required except when people are eating or drinking. There can be no counter seating and people can eat or drink only when they are seated. Tables must be 8 feet apart, with a maximum of 6 people from up to 3 different households. There can be no live entertainment, television is permitted, and hours of operations are from 11:30 a.m. until 10:00 p.m.
  • Breweries, Wineries, Distilleries that do not serve meals can remain open outdoors and can also open indoors at 25% capacity or 100 people, whichever is fewer. These establishments will follow the same public health directives as bars for their outdoor areas, however, there are additional requirements for indoor spaces: reservations are required for indoor seating, there is a maximum of 6 people per table and they must be from the same household, and there is no live entertainment or television viewing indoors.
  • Cardrooms can operate indoors at 25% capacity. There must be 8-feet of distancing between tables and masks are always required. Food and beverages remain banned from card tables.
  • Indoor Shopping Malls can increase capacity to 50% with common areas remaining closed; food courts can open at 25% capacity adhering to the restaurant guidance for indoor dining.
  • Institutes of Higher Education can re-open all permitted activities with required safety modifications except for residential housing which remains under current restrictions for the Spring semester.
  • Schools are permitted to re-open for in-person instruction for students in grades 7-12 adhering to all state and county directives.
  • Private gatherings can occur indoors with up to 3 separate households, with masking and distancing required at all times. People who are fully vaccinated can gather in small numbers indoors with other people who are fully vaccinated without required masking and distancing.

[Updated 4/2/2021]

Is this mandatory or just guidance?2020-03-25T16:13:40-07:00

This is a mandatory legal Order issued under the authority of California law. You are required to comply, and it is considered a misdemeanor crime not to follow the order (but the intent is not for anyone to get in trouble).

It is critical for everyone to follow the Order to prevent the spread of COVID-19 and protect themselves, their loved ones, friends, neighbors and the entire community.

[Updated 3/20/2020 9:00PM]

What if I need to get healthcare from my medical provider or get my prescription filled?2020-03-25T16:13:28-07:00

Yes, you can still address your health needs. Contact your health care provider to see if they are providing regular services, as some may be postponed or canceled. If you are feeling sick, please first call your doctor, a nurse hotline, or an urgent care center.

Drug stores and other medical supply stores are allowed to operate. When possible, you should have the drug store deliver your prescription medicine to your home.

Do not go to the emergency room of a hospital or call 9-1-1 unless you are having an actual emergency.

[Updated 3/20/2020 9:00PM]

Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?2020-03-25T16:12:56-07:00

Yes. Be sure that you protect them and you by following social distancing guidelines such as washing hands before and after, using hand sanitizer, maintaining at least six feet of distance when possible, and coughing or sneezing into a tissue.

[Updated 3/20/2020 9:00PM]

Can I still order and get deliveries from online stores?2020-03-25T16:12:30-07:00

Yes. The mail and other delivery services to your home can continue to function, as can food delivery services.

[Updated 3/20/2020 9:00PM]

Can I use ride share, a taxi or public transportation?2020-03-25T16:12:19-07:00

Yes, but only for essential travel.

Public transit will continue to operate on a limited basis. When using public transport or ride share services, you should maintain at least six feet (or two to three steps away) from others.

[Updated 3/20/2020 9:00PM]

Should I stock up on food, necessities like toilet paper, and on medicines?2020-03-25T16:12:05-07:00

No. You will continue to be able to purchase these items whenever you need them, as stores selling necessary items like grocery stores, pharmacies and hardware stores will remain open. Continue to buy normal quantities of these items of the same schedule you normally do. This will ensure there is enough for everyone.

[Updated 3/20/2020 9:00PM]